📘 orggan ag – Knowledge Base Template (ITIL Aligned)

📄 Article Title

Short, descriptive, action‑oriented title.
Example: “Requesting Access to XYZ Application (orggan ag IT Services)”

📌 Article Metadata

🎯 Purpose

A short explanation describing why this KB exists and what it helps users achieve.

Example:
This document outlines the steps required for employees and contractors to request access to the XYZ application in alignment with orggan ag IT governance and access management standards.

🎯 Scope

Define who and what this article applies to.

• Applicable Sites: Kaiseraugst, Basel, Zurich, Remote…
• User Groups: Employees, Contractors, Service Desk, Site Support
• Systems Involved: XYZ, Active Directory, Access Portal, ITSM platform

🛠️ Prerequisites

Before following the procedure, ensure:

• User has an active orggan ag account
• Manager approval is available
• Required onboarding steps completed
• VPN or local network access is active
• Necessary software is installed (if applicable)

📌 Symptoms / When to Use This KB (Optional)

Use this KB when:

• The user needs new access to XYZ
• Access has expired or was automatically removed
• A new team member joins the team
• An access request is stuck in approval or provisioning
• Troubleshooting access issues

🧭 Procedure (Step‑by‑Step)

Step 1 — Access the orggan ag Access Portal

1. Open the Access Portal: https://access.orggan.com
2. Log in using orggan ag credentials
3. Search for “XYZ Application”

Step 2 — Submit Access Request

1. Select Request Access
2. Choose the correct access role:
   • XYZ_User
   • XYZ_Admin
   • XYZ_ReadOnly
3. Provide clear business justification
4. Submit the request

Step 3 — Approval Workflow

1. Line Manager receives approval task
2. System Owner / Administrator approves if additional validation is required
3. The user receives a confirmation email once completed

Step 4 — Validate Access

After approval:

1. Navigate to https://xyz.orggan.com
2. Log in using orggan ag credentials
3. Verify the correct access level
4. If access is not working, check the troubleshooting section below

✅ Expected Result

• User receives the correct XYZ access
• Access is active within 30–60 minutes
• Confirmation email is sent to the requester

🧩 Troubleshooting / Common Issues

📁 Related Documents

• KB – Access Portal Troubleshooting
• KB – XYZ Application Overview
• Onboarding Checklist (orggan ag)

📞 Support Contacts

📝 Revision History